Email Customer Care

Outlook Email Attachment Issues

Unable-to-Open-Attachments-in-Outlook

Microsoft Outlook is one of the most reliable and secure email platforms to use. However, sometimes because of the security measures in Outlook, you are not allowed to send an attachment with your email messages. Outlook considers a certain type of attachments harmful and thus restricts them from getting downloaded and uploaded. There are certain causes responsible for such attachment issue in Outlook. Some of them are:

The size of the file attachment is more than the size allowed to be sent via email in Outlook.
The file extension of the file is not permitted by Outlook.
Firewall, Antivirus or Internet security preventing the file from being downloaded or uploaded.
Corrupt Offline Folder file (OST) or Outlook Personal Folder File (PST file).
Special character in the file name.

In order to fix these cause and make Outlook allow the attachments to be sent via email, follow the guide mentioned below:

Steps to Fix Outlook Email Attachment Issues

1.) It is necessary to make sure that the file type or extension you are trying to attach in email is allowed by Outlook. For example, if you are trying to send a file with the .exe extension, Outlook will not allow such file to be sent via email as such extension are capable of infected your computer. It is suggested to change the file name extension so that if doesn’t get blocked by Outlook. You can do that by renaming a .exe program to .exe_fix and then attach it to your email.

2.) Outlook and other email service providers put a cap on the size of the file you send via a single email. If the size of the file exceeds the size which is allowed, Outlook will not send such files. For example, Outlook 10 doesn’t allow a file more than the size of 20 MB. To send a bigger file than the 20 MB size, it is recommended to use a platform such as One Drive by Microsoft.

3.) You should also make sure that your Firewall or Antivirus are not interfering with download or upload of a file in Outlook. It is suggested to turn off Firewall, Antivirus and other security programs (one at a time) to check if they are causing the issue. If yes, you can keep the Outlook in the exclusion list to allow download and upload of the file in Outlook’s email. However, it is not suggested as this may make your computer vulnerable to the virus.

4.) You should the OST or PST file in your Outlook as they are the Microsoft databases that are used to store emails and folders of Outlook. If they get corrupted, you may not be able to even send or receive emails. You can use certain tools offered by Microsoft to repair such corrupt PST or OST file.

So, these are some of the ways you can easily fix the file attachment issue in Outlook email.

Yahoo email address has been hacked or is compromised

hacked-yahoo-mail-account

Yahoo Inc. experienced a security breach in the recent past; which made them go for a better security system. Yahoo introduced new security features for more advanced security for your Yahoo account.

“Today morning, I woke up and booked tickets for my Paris trip.

Then I have to check the confirmation in my Yahoo account; but I was shocked to see that I couldn’t get into it.

What happened to my Yahoo account?”

In the above case, you can see the user’s Yahoo account is not safe, even using a strong password. This is a common security threat and could be with anyone. When you think that your Yahoo account is safe with a password; it’s a myth.!!!

When you find that your Yahoo account is not in your control or someone else is using it without your permission; you need to understand that it has been hacked or compromised. This is really scary as well frustrating for the users. Yes, who wants to get his/her personal information to be leaked and who is interested to get his/her email account to be misused.

The first thing, you should understand that how to identify that your Yahoo account has been compromised or not. Well, you can easily identify it, if it matches with any of these symptoms.

When you are not receiving any emails
When, it started sending spam to your contacts
When you couldn’t sign in using the correct username & password
The account info or settings were changed without your knowledge
When you see logins from unexpected locations using your recent activity page

See, now you know what makes you suspicious about your Yahoo account. You can easily identify that you are a victim of hacking or your Yahoo account has been compromised.

When you know that your Yahoo account has been compromised the first thing you should try to do is, change its password. You can easily change your Yahoo password from your Yahoo account, if you can access it or you can use this link https://login.yahoo.com/forgot?.

The next thing you should do is to check and review your Yahoo account settings. This could be possible that a hacker might have changed it and you will lose control from your Yahoo account. Once you sign in to your Yahoo account, then go to settings and review all these settings.

Filters
Signature
Sending name
Auto-forwarding
Reply-to address
Vacation response
Blocked addresses
Security question and its answer
Recovery email address and mobile number

If you find that any of these settings has been altered, then resume it to the previous one. This will keep your account in the secure and safe from any further damage. And after that you need to think about increasing the security of your Yahoo account.

Of course, you don’t want to compromise it once again. Yahoo gives you two brilliant and advanced security features. You can easily enable it and keep it secure.

These are the extra security levels for your Yahoo account. Once you enable any of these securities, you will be updated. Your Yahoo account will be secure with the best ever security for Yahoo accounts.

Error in Sending And Receiving Mails In Gmail

Google is well known for providing quality security features for all its products, especially Gmail. In order to keep your Gmail account secure and protected, Google imposes some boundaries to help keep your account safe from spam, phishing, and hacking. And, this is the reason that Gmail restricts the number of emails you can send or receive in a day, and also the number of people you can add as recipients in a day.

In order to keep you Gmail up and working all the time, it is suggested to consider the following measures. Following these tips and tricks will help you prevent the issue of not being able to send or receive emails in Gmail.

If you Can’t Send Email

1.) You Have Reached a Limit for Sending Email

If you send an email to more than 500 recipients in a single email or if you send more than 500 emails in a day, you may see a message which reads “You have reached a limit for sending email” and you will not be able to send emails. In such case, you will need to wait for 1 to 24 hours to be able to send email again from your Gmail account.

To prevent such issue, it is suggested to create a Google Group of all your recipient and send the email to the email address of the group created.

2.) Messages you Sent Couldn’t be Delivered

This message appears when a large number of emails you send can’t be delivered due to the invalid email address of the recipient. If this happens, you will be able to send email again after 24 hours. It is suggested to always double check the email addresses of the recipients before sending the email.

3.) Contact is receiving too much email

In case the person you are sending an email to is receiving emails too fast, a message might display which reads: “The user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered”. In such case, you will need to contact the recipient in some other way.

4.) Email Couldn’t be Sent as One of the Recipients is a Google+ Contact

This message gets displayed when you are sending an email whose recipients have a Google+ connection. This error doesn’t have anything to do with limits. In order to prevent this from happening, it is suggested to remove the recipient from the message.

In case you send emails to large groups or you send many emails at a time, it is suggested to go through the Bulk Senders Guidelines of Gmail.

If You Can’t Receive Emails

1.) When you notice that you are not receiving emails in your Gmail Inbox, the first place to look for them includes your Spam and Trash folder. This generally happens when you have set up automatic spam filtering on your incoming emails.

2.) To resolve this issue, open your web browser and go to the sign in page of Gmail. Log into your account and locate the gear icon on the top right-hand side corner of your Gmail account window.

3.) Click on the gear icon and select Settings option from the menu. Under the Settings option, go to Filters tab and check whether there is any filter which is activated for deleting and archiving your emails.

4.) If you find any filter like this, select the check box next to it and click on Delete and then click OK.

5.) After that go to Forwarding and POP/IMAP tab and check whether any of the given access choices are activated. Also, check the behavior of your Gmail account for handling emails.

6.) When you are done reviewing the options, click on Save Changes button.

7.) Now, again go to the Settings option and under the Accounts and Import tab, make sure that you haven’t configured any reply to addresses wrongly. Also, check your Send mail as addresses.

8.) In addition, if you are sending messages to a mailing list which you have subscribed to, such emails will only be shown in Sent Mail folder.

9.) You can also search for all missing emails in Gmail account. Simply click on the Show search options located next to the search field.

10.) Make sure you select the Mail & Spam & Trash in the search field before performing any search action.

So, this is how you can fix the error of not being able to send and receive emails in Gmail.

Unable to Send and Receive Mails in Gmail

unable-to-send-and-receive-email-in-gmail-account

Gmail is known for its user friendliness, scalability, and reliability. It is a great mean of communication for both the personal and professional front. Although it is rare to find an issue with Gmail functionality, if you are not able to send and receive emails with your Gmail account, then you have come to the right page. Here you will be guided as for how to fix the issue quickly and easily:

Steps to Fix “Unable to Receive Emails in Gmail”

1.) Open Gmail sign-in page and log in to your account.

2.) Once signed in, locate the gear icon on the top right corner of your screen. Click on the icon and select Settings option.

3.) Under Settings option, go to Filters tab and check for any filters that delete or archive your emails. If you find any check the tick box of that filter. Then click on Delete button and click OK to confirm.

4.) Now, go to Forwarding and POP/IMAP tab which is next to Filters tab. Check whether any of the given access choices are enabled and check Gmail’s behavior for handling emails which you receive. Once you are done, click on Save Changes tab.

5.) Now, again go to the Settings option and select Accounts and Import tab. Under this tab, check in case you unknowingly misconfigured any reply to addresses. Also, make sure you have selected the option Reply from the same address the message was sent to.

This is how you can start receiving Emails in Gmail. To fix the issue of not being able to send emails in Gmail, follow these instructions”

Steps to Fix “Unable to Send Emails in Gmail”

You need to check your IMAP/POP3 settings to see whether anything is misconfigured in it. You can check this by verifying the following details.

1.) For IMAP,

Set Incoming Mail (IMAP) Server to gmail.com and select SSL.
Set Port to 993
Set Yes for Requires SSL option

2.) For POP,

Set Incoming Mail (POP3) Server to pop.gmail.com
Set Yes for Use SSL
Set Port to 995

3.) For SMTP

Set Outgoing Mail (SMTP) Server togmail.com
Set Use Authentication to Yes
Set Port for TLS/STARTTLS to 587
Set Port for SSL to 465
Set Server timeouts to 5
Enter your name in Full Name or Display Name
Enter your complete email address in Account Name or User Name
Enter your password in Password column

4.) Save your settings and try to send a test email.

What to Do When You Fail to Login to Your Gmail Account?

Gmail login Failed Problem

Getting frustrated or nervous or even irritated is a spontaneous outburst when you fail to login or sign-in to your Gmail account. Certainly, this happens; and this clearly indicates that you are having some terrible issues with your Gmail account. Indeed, Google has made it easier for users to communicate in a simple and hassle-free manner. Coming across such technical glitches would surely turn your mood off. Well, don’t lose your heart. Before something big turns up, let’s have a glance at the most possible issues that users of Google Mail might face and find the solution.

Most Possible Gmail Login Issues:

If a user fails to access his or her Google Mail account, it could majorly be because of wrong password input. Yes, you heard it correct. And it is very common and widespread. You must understand that passwords are case-sensitive. Since one can’t read the password characters, users must be cautious during the password input. Beware of Caps lock key, too. What if it’s just not about putting wrong password? What are the other things that you should keep your eyes rolling in when you can’t access your Gmail account?

Forgotten password (Already discussed above).
Wrong or don’t remember email address or
Do you doubt that someone else is using your account?
Failing to reset password via a text code or an SMS.
Can’t login on all browsers.
Failing to meet age requirements (under 13 years of age).
2-step verification

Solutions to the Above Problems:

Forgotten Password: The easiest way to retrieve your lost or forgotten password is to visit the Account Support page. Users need to do the formalities like answering to the questions asked during the process – Google does this to ensure that you are the owner. Reset the password. Understand that the new password should be different from the previous one and is strong enough.
Wrong Username or Email Address: Not sure whether you have the right username or email id? Visit the “Having trouble signing in?” page and follow the guidelines. Pick a recovery method – either an email ID or a phone number. Follow the instructions to confirm that you are the owner of the account.
Someone Else Is Using Your Account: Before the other guy takes any step, you need to secure your account. It’s Time for your Security Checkup. You need to check your recovery information like recovery phone, recovery email and security question.

However, if you fail to access your account, visit the Account support page. Face some questions only to confirm that you are the real owner of that particular account. Answer them. Then you have to reset your password. Ensure that you are picking up a strong password (obviously, unused).

Can’t Reset Password via Text or SMS: Visit the Account support Face some questions only to confirm that you are the real owner of that particular account. Seek a verification code from Google via text or SMS. Since the recovery code doesn’t change, you can use it without seeking another code.
Can’t Login on all Browsers: The most effective way to find a solution to this problem is to delete all cookies and clearing all cache files.
Minimum Age Requirements: For people who try different dates, Google never minds putting a temporary block. For underage potential users, trying a different browser would help.
2-step Verification Problem: Go to the troubleshooter page for if you are having issues with two-step verification method.

How To Set Up Google Duo On Iphone & Ipad

Install Google Duo on your iphone and ipad

Duo is a one to one video calling app launched by Google last year in August. The company claims it to be the fast, reliable and capable of providing better quality video calls. The application is available for both Android and iOS devices. While undoubtedly, being a Google-made app, it is easy to download and set up Duo for Android devices; you can also easily set up the app on iPhone and iPad. Moreover, you just need your phone number to run this app which makes it easy to be used in iOS devices. Here are the steps to download, install and setup the Google Duo App on iPhone and iPad.

Steps to Set up Google Duo on iPhone and iPad

Go to Apple App Store and type “Google Duo” in the search bar of the App Store. The search result will display Google Duo application on the window.
Tap on the “Get” button and once it gets downloaded, tap on the “Install” button.
You will be asked to enter your Apple ID Password.
After it gets installed, you will get the icon of this app on the home screen.
Tap and follow the instruction to start using it.
Duo will verify your phone number in order to allow you to use the app. Just enter your number and ensure that it’s correct, and then tap “Next”. Duo will send a code to the number entered by you. Enter the code and confirm it.
And, you are done.

So this how you can easily set up Google Duo on your iPhone and iPad. There is a lot you can do with Google Duo, such as

Easy video calls with anyone from your contacts that uses Duo app.
End-to-end encryption: Duo is completely secure as it offers end-to-end encryption. It means you can only be seen by the recipient.
Knock Knock: You get to see a live video preview of the caller before answering the call.
Cross-Platform: You can call your friends across the smartphones as Duo is a cross-platform

With so many features and quality, Google Duo is surely going to stay in the market for long. Download it today and experience the quality and reliability of the app by yourself.

How to recover Skype password and reset

Skype is one of the most convenient ways to manage your communication in various medium like chat, audio, and video by sending and receiving all kinds of data. As the trusted application of big software giant company, it is broadly preferred in various organizations all across the world. Thus, Skype is a very efficient part for the users all across the world, so one should always try to maintain the perfect functioning of Skype.

However, sometimes it happens that while you go for login to your Skype account, then you certainly forgot the password or you become unable to make login to your Skype. If you face any situation with your Skype for making login, then there are lots of things that you can do to recover the password of your Skype. So, let’s see the workaround that you can do to have Skype password recovery and reset.

Things to do before going for Skype password recovery process:

• First, check that password you are entering is correct or not.
• Now, check whether caps lock key is on or not.
• After checking these things again enter the correct password.
• If Skype get logged in then all right, otherwise you have forgotten the password of Skype.
• Go, through the process to recover and reset Skype password.

Steps to recover and reset Skype password:

• Open the Skype app on your system.
• Now, go to the account recovery page.
• Enter the email address or phone number concerning to your Skype.
• Now, you receive an email with temporary code.
• Once code is received, then you need to copy it and need to move back to the webpage.
• In the empty field just paste the code.
• If code is not received, then you can click on resend code.
• Now, enter new password and then make the confirmation.
• One the process is complete then you need to click on submit to save the changes.

After, going through all these above steps you just need to note down your new password of your Skype so that you could not forget your password. However, even going through these procedures if you still receiving trouble in resetting password for your Skype then you can take the help from technical experts who know well about Skype. Here, you can dial a Skype technical support customer service number to obtain an instant and accurate password support for Skype.

How to record a Skype call on your pc or Mac

Nowadays using Skype and sending instant messages from the Skype software is common. Everyone uses Skype due to its easy to use interference and also it offers users with a number of amazing features. If you are a Skype user and you are facing some issues in how to record call on your pc or Mac device there here you will get complete steps for the same.

Almost everyone has a Skype account as it offers quality video as well as audio calls. It has speedily become the one of the popular communication method for long-distance calls and users are using it for instant video chats as it is free and trouble-free to use. In case you want to record some calls due to any reason then Skype also offers this feature.

In case you are taking some information from your tutor or you want to save voice of your near one and want to listen to them again later. If you are not able to record the call on Skype using Mac or your pc then follow these steps.

First of all you need to leave the Skype app.
Now simply go to play store and download Call Recorder from the website.
Double-tap on the Install Call Recorder file option to install the software and follow the installation steps you will get on screen.
After the installation process gets complete you can open your account i.e. Skype account in the Alert talk window.
Skype now has a novel preference location called Recording. Here you can also opt for other settings for Call Recorder.
Its good to leave all default settings as such and access your account gain by selecting Skype > Preferences > and then Recording option.
Now you can start a video or audio conversation according to your needs in Skype.
After starting a video or audio call you can tap on call recorder option.
Tap on the Red record button and the recording will start. In order to stop recording you can tap on stop in Call Recorder to end recording.
In case you have some saved recording in your Skype then you can tap on the search icon option and find the video or audio recording.
This is one of the easiest way to record calls on your device.

Hopefully these steps help you in recording a call on Skype on your Mac or pc device and if you need more help then you can take Skype customer support help for the same.

More info Check your audio and video settings

How to Make a group video call on Skype

Skype is one of the well used platform through which you can make a group video call and other features in an efficient manner. Nowadays everyone is busy in their own life and thus there is shortage of time also. Sometimes you need to call your friends or relatives then you get frustrated that how to manage. If you normally contribute in group calls on Skype with your friends, relatives, co-workers, and other family members, then you know how frustrating it can be to make acl to each and every individual and rely on the same page. Luckily if you are a Skype account user and you are using Windows or any Mac device then you can make a group video call on Skype.

If you are not able to make a group video call on Skype then you can simply apply the below-mentioned steps and enjoy video calls instantly.

First of all you need to open your Skype account.
Once your Skype is open, then you need to choose the people with whom you want to make the group call.
Making group call is easy choose one of the people that you want to add to a group call.
Then, tap on the plus sign or Plus menu sign in your friend’s list, and tap on “Add People.
As you know Skype calls are free but in case you want to call any mobile number or landline from your Skype, then what you need is a little Skype Credit.
You can also find the person to whom you want to add in group call.
For an audio call tap on the call button.
For a video call choose the video call button.
If you want to make a group call then you need to op for the call or video button. Even you can add some name to the group along with a picture.
Finally for ending call tap on the end call option available in the Skype page to hang up.

If you are using the above steps for making a group call on Skype then don’t get panic at all as you can now simply get help from a reliable source via connecting to a third party tech support providing company and get assured solutions on your finger tips. You can also dial 1-800 Support Skype helpline phone number to get complete assistance.

How to share screen and send files in Skype?

If you are Skype account user then you know that you can communicate you’re your contacts in Skype in two additional ways as it offer you with sending instant messages, calls and videos and much more but the most liked are the screen sharing, and file sending feature. The screen sharing feature that allow you to share live video of your computer screen at anytime anywhere this can help you in running business meetings. It’s a huge way to show how to do a meeting online if you are far away from some client. On the other hand you can send files to your contacts through this incredible feature you can send files of any size or type of file, that includes photos, presentations, and much more present on your system.

Here in this write up you will get steps for both the features.

How to share screen in skype?

First of all in order to make a voice call or video call you need to apply these steps.
Simply tap on the + button in the call window option available in the Skype screen, then tap on Share screens option.

After this the contact you are making a video call will be able to see live video of what you are sharing with the person including your desktop.
You can share the programs open to the contact.

To finish or end the video or screen sharing you can tap on stop sharing your screen, tap on the Stop sharing button.

Finally tap on the End Call button option available when you’re prepared to hang up.

How to send files in Skype?

First tap on the person to whom you want to send a file or document in the Contacts tab.
Now here the contact’s information will open .
You can see a paper clip option available in the options simply tap on that option.
This option helps you to send files from your computer that you have saved.

Choose the file that you want to send to your contact.
To opt for numerous files, hold the Ctrl key on your keyboard and select files which you want to send.

Your contact will receive the file if he or she is online on Skype. If the contact is offline, then he or she will download the file later.

You can also use the + button to send files when you are on call.

Hopefully you can use these steps for share screen and send files in Skype and for further assistance you can dial toll free 1-800 Skype customer support number and get complete assistance for the same.

Related Blog :- Download Skype for Android to make video calls