You opened Skype and entered your credits, but for your utter surprise there is no contact and Skype credit for you. This is really annoying for a user, when you are unable to find your valuable Skype credits and contact list has been vanished.
Why this happens?
If you have more than one Microsoft account – If a Skype user has more than one Microsoft account, then you might find that the contacts and credits are not available in your account. There are Outlook.com, Skype, Hotmail, Office 365, OneDrive, Xbox, or Windows accounts for some users and this creates some confusion. You might signed into some other account, as Microsoft users can sign in to any of their account credits for any of the Microsoft services
If someone else is using your Skype account – This could be difficult yet the possibilities of getting your account used by someone and you don’t have any clue left with you. Either by hacking or by some other mean, if someone has your account credits for Skype; there are chances that you may lose your Skype credits and contacts too
How to get into the correct Skype account?
This is needed to get into your correct Skype account rather getting into some other Microsoft account. We have some quick tips and tricks for you to get the correct account credits and sign into that account only.
You can try accessing your Skype account with some another device that you might already be signed in – This is the best way to switch to some other device, in order to get into your own Skype account. This will avoid the cache of your account activity and you won’t fall into the same mistake again. In fact, you should try to get device which you haven’t used before signing in, so there would be lesser chances of getting any such issue.
Sign out of Skype, and then sign back in – You can try this too, just sign out from your Skype account and sign in back after clearing the temporary files, caches and browser history. This is in order to avoid the auto-fill feature of your browser and you don’t need to bother about the sign in issues. Just keep the sign in manually and get rid of the issue.
Still don’t see your contacts or Skype credit – If the problem still persists, then you should try signing in with any email address which you have used before signing in to any other Microsoft services. You might find your Skype credits and contacts, but by any chance it is not there; then you need to sign out and sign in with some other email account.